Terms & Conditions
# Terms & Conditions
Please read these Terms & Conditions carefully before using the services provided by **Perhentian Boat Services**. By booking or using our services, you agree to be bound by the terms outlined below.
## Bookings & Payments
* All bookings must be made through our official channels, including our website, authorized agents, or direct communication (email or WhatsApp).
* Full or partial payment may be required to secure a booking. Payment instructions will be provided upon confirmation.
* A booking is considered confirmed only after payment has been received and acknowledged by **Perhentian Boat Services**.
* Prices are subject to change without prior notice. However, the confirmed price will be honored once payment has been successfully received.
## Cancellation, Amendments & Refunds – Purchased Ticket Policy
* All purchased tickets are **strictly non-refundable**.
* However, your ticket is issued as an **Open Ticket** and remains valid for **one (1) year** from the original booking date.
* You may change your travel date **free of charge**, subject to seat availability.
* Tickets may be transferred to another passenger, provided the request is submitted before the original departure date.
* All amendment or name change requests must be made through our official communication channels (email, WhatsApp, or phone) and must be confirmed by **Perhentian Boat Services**.
* No amendments or ticket transfers are permitted after the original departure date.
* In the event of weather disruptions, unsafe sea conditions, government directives, or other unforeseen circumstances, **Perhentian Boat Services** may delay, reschedule, or cancel services. Where applicable, customers will be offered the next available travel arrangement or a travel credit voucher.
## Travel & Safety Responsibility
* Passengers are required to arrive at the designated departure or pick-up point at least **30 minutes** before the scheduled departure time.
* **Perhentian Boat Services** reserves the right to refuse boarding to any passenger who arrives late, behaves abusively, is under the influence of alcohol or drugs, or poses a safety risk.
* Passengers are solely responsible for their personal belongings. **Perhentian Boat Services** accepts no liability for any loss, damage, or theft of personal property.
## Tour & Transfer Services
* **Perhentian Boat Services** operates and coordinates various services, including boat transfers, land transfers, and selected tour activities.
* Certain services may be provided by trusted third-party partners. While every effort is made to work with reliable service providers, **Perhentian Boat Services** is not responsible for the acts, omissions, or performance of third-party operators.
* We reserve the right to modify routes, schedules, departure times, or service components when necessary due to operational requirements or safety considerations.
## Limitation of Liability
* The maximum liability of **Perhentian Boat Services** shall not exceed the amount paid for the booked service.
* We are not responsible for indirect or consequential losses, including missed flights, missed ferry or bus connections, hotel bookings, tours, or other travel arrangements.
* **Perhentian Boat Services** shall not be held liable for delays, cancellations, or service interruptions resulting from force majeure events, including but not limited to adverse weather conditions, natural disasters, public strikes, government restrictions, or other circumstances beyond our reasonable control.
## User Conduct
* Customers are expected to behave respectfully towards our staff, crew members, guides, fellow passengers, and the surrounding environment.
* Any customer whose behaviour is considered abusive, disruptive, dangerous, or unlawful may be refused service without any refund.
## Website Use
* By accessing our website or making an online booking, you agree not to misuse, interfere with, or attempt unauthorized access to our digital platforms.
* All website content, including logos, text, photographs, graphics, designs, and other materials, remains the intellectual property of **Perhentian Boat Services** and may not be copied, reproduced, or reused without prior written permission.
## Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of **Malaysia**. Any dispute arising from or relating to these Terms & Conditions shall be subject to the exclusive jurisdiction of the courts of Malaysia.
Please read these Terms & Conditions carefully before using the services provided by **Perhentian Boat Services**. By booking or using our services, you agree to be bound by the terms outlined below.
## Bookings & Payments
* All bookings must be made through our official channels, including our website, authorized agents, or direct communication (email or WhatsApp).
* Full or partial payment may be required to secure a booking. Payment instructions will be provided upon confirmation.
* A booking is considered confirmed only after payment has been received and acknowledged by **Perhentian Boat Services**.
* Prices are subject to change without prior notice. However, the confirmed price will be honored once payment has been successfully received.
## Cancellation, Amendments & Refunds – Purchased Ticket Policy
* All purchased tickets are **strictly non-refundable**.
* However, your ticket is issued as an **Open Ticket** and remains valid for **one (1) year** from the original booking date.
* You may change your travel date **free of charge**, subject to seat availability.
* Tickets may be transferred to another passenger, provided the request is submitted before the original departure date.
* All amendment or name change requests must be made through our official communication channels (email, WhatsApp, or phone) and must be confirmed by **Perhentian Boat Services**.
* No amendments or ticket transfers are permitted after the original departure date.
* In the event of weather disruptions, unsafe sea conditions, government directives, or other unforeseen circumstances, **Perhentian Boat Services** may delay, reschedule, or cancel services. Where applicable, customers will be offered the next available travel arrangement or a travel credit voucher.
## Travel & Safety Responsibility
* Passengers are required to arrive at the designated departure or pick-up point at least **30 minutes** before the scheduled departure time.
* **Perhentian Boat Services** reserves the right to refuse boarding to any passenger who arrives late, behaves abusively, is under the influence of alcohol or drugs, or poses a safety risk.
* Passengers are solely responsible for their personal belongings. **Perhentian Boat Services** accepts no liability for any loss, damage, or theft of personal property.
## Tour & Transfer Services
* **Perhentian Boat Services** operates and coordinates various services, including boat transfers, land transfers, and selected tour activities.
* Certain services may be provided by trusted third-party partners. While every effort is made to work with reliable service providers, **Perhentian Boat Services** is not responsible for the acts, omissions, or performance of third-party operators.
* We reserve the right to modify routes, schedules, departure times, or service components when necessary due to operational requirements or safety considerations.
## Limitation of Liability
* The maximum liability of **Perhentian Boat Services** shall not exceed the amount paid for the booked service.
* We are not responsible for indirect or consequential losses, including missed flights, missed ferry or bus connections, hotel bookings, tours, or other travel arrangements.
* **Perhentian Boat Services** shall not be held liable for delays, cancellations, or service interruptions resulting from force majeure events, including but not limited to adverse weather conditions, natural disasters, public strikes, government restrictions, or other circumstances beyond our reasonable control.
## User Conduct
* Customers are expected to behave respectfully towards our staff, crew members, guides, fellow passengers, and the surrounding environment.
* Any customer whose behaviour is considered abusive, disruptive, dangerous, or unlawful may be refused service without any refund.
## Website Use
* By accessing our website or making an online booking, you agree not to misuse, interfere with, or attempt unauthorized access to our digital platforms.
* All website content, including logos, text, photographs, graphics, designs, and other materials, remains the intellectual property of **Perhentian Boat Services** and may not be copied, reproduced, or reused without prior written permission.
## Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of **Malaysia**. Any dispute arising from or relating to these Terms & Conditions shall be subject to the exclusive jurisdiction of the courts of Malaysia.